1. General
1.1. These Terms and Conditions (“T&Cs”) shall govern your use of and be the official source of reference for any dispute or claim related to the use of mobilbahis.com (the ‘Website’), Our service or Software. All Games played on mobilbahis.com are duly subject to the rules as may be found in each game, and as may be specified in these T&Cs. You are responsible for reading these T&Cs carefully and making sure You understand them. Should You not agree with these T&Cs You should refrain from using the Website any further.
1.2. The Website is operated by CASTLE POINT LIMITADA, a company based in the Province of San José, County of Costa Rica.
1.3. CASTLE POINT LIMITADA is here referred to as “CASTLE POINT”, “We”, the “Company”, “Us” or “Our”, whereas you as a Player and registered User shall be referred to as “You”, “Your”, or the “Player(s)”, as and where appropriate.
1.4. We reserve the right to change these T&Cs at any time. Where the changes are material, We will notify Players by appropriate means before such changes take effect, unless immediate changes are required by law or regulatory obligations.
1.5. These T&Cs are in effect as soon as they are published on this page. It is the Player’s responsibility to check the T&Cs & Conditions regularly.
1.6. Should there be any discrepancy between the T&Cs in the English language version and the version in any other language, the English version will prevail.
2. Your Account
2.1. To be able to play real money games, an account must be opened (‘Player Account(s)’). In order to open Your Player Account, We require certain information from You, including Your name, email address, date of birth and physical address at a minimum. If You are registering or depositing using electronic verification, You authorise Us to receive Your personal data from such a third-party system and, on the basis of that information, to create Your Player Account.
2.2. The minimum age for opening a Player Account is 18-years old. Any attempt made by an individual below 18 years to access or create a Player Account is prohibited.
2.3. Players residing in the countries that are not listed as eligible on the registration page may not register a Player Account or play on the Website.
2.4. We reserve the right to refuse the opening of a Player Account to persons from any jurisdiction where We are not permitted, authorised or willing to offer Our Services.
2.5. No employees, executives, managers, directors, consultants, agents, affiliated companies, providers or sellers of the Company, or anyone else having access to inside information, can participate in any of the Games during their term of employment and/or engagement.
2.6. Only one Player Account per person is allowed (one Player Account per person, per IP address). Using multiple accounts is strictly forbidden and in such instances We reserve the right to suspend or close the relevant accounts following an investigation.
2.7. You are prohibited to transfer or sell Your Player Account to another person. This prohibition includes the transfer of any assets of value of any kind, such as however not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes, however is not limited to, the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.
2.8. If multiple Players wish to play on the Website from a shared computer environment (dormitories, fraternities etc.), We strongly suggest they all contact Our support team before making multiple accounts to avoid unnecessary security procedures. Failure to notify Us may result in additional verification checks being applied to the relevant Player Accounts.
3. Account verification
3.1. All Player Accounts need to be verified for age, fraud prevention, payment processing, promotion restrictions, Player Account closure, and compliance with applicable legal and regulatory requirements. Proxy, nominee or anonymous accounts are prohibited.
3.2. Upon first withdrawal or within 30 days of the player's first deposit into the account, proof of identity and proof of address shall be required in accordance with applicable legal and regulatory requirements.
3.3. We reserve the right to request further verification documentation or evidence of ownership of payment methods used on Your Player Account, in Latin or Cyrillic script. In the event that the Player doesn’t have the possibility to provide documents in above-mentioned scripts, the Company reserves the right to demand video verification where the Player shows his/her documents.
3.4. Please send copies of Your personal documents upon their request via Our LiveChat or via email to support@mobilbahis.com.
4. Deposits
4.1. If You wish to place bets on the Website, We require You to make a minimum deposit which will vary by payment type, which You can then use to place bets. Deposits to Your Player Account may be made through various payment providers available through Our Website, that may change from time to time. Procedures, terms, charges and other conditions vary between payment providers, so please ensure to properly read and agree to the terms of a payment provider, prior to making use of it. You may only deposit into Your Player Account through the Website.
4.2. You may only use Your own personal payment method to fund Your Player Account. The name appearing on the credit cards, payment method or registered on the payment accounts used for deposits or withdrawals must correspond to the name registered on Your Player Account.
4.3. Deposited funds are available on the Player Account within a reasonable amount of time following the confirmation of the deposit made. While deposits are usually processed in a short amount of time, the confirmation of a deposit and availability of the deposited funds in Your Player Account, is solely dependent on the payment provider which You selected when depositing, provided that You have already met all other conditions necessary to make a deposit on Our Website. Please visit the payments information page for further details.
4.4. We reserve the right to request proof of ownership of payment methods used on the Player Account at any time, in order to maintain compliance with Our legal and regulatory obligations.
4.5. The maximum amount of money You may deposit in any one transaction will vary by payment type. Please select the deposit option for further details.
4.6. The Company does not grant any credit for use on its Website. Furthermore, no interest may be charged should there be a delay in the processing of funds as part of routine withdrawal processes, and We shall not be responsible for delays caused beyond Our control by third party payment processors, including but not limited to banks and payment service providers.
5. Withdrawals
5.1. You may at any time request a payout from the existing balance of Your Player Account provided that all payments have been confirmed and all amounts deposited, and all other applicable conditions have been met.
5.2. Withdrawals will be made to Your bank account or other withdrawal methods available to You to choose from under the "Withdrawal" page. Whenever possible, withdrawals will be paid by using the same method You would have utilized to make Your deposits.
5.3. Withdrawals may only be made to an account registered in the name of the owner of the Player Account and must have the same name and address as it exists in Our records. Withdrawals to accounts held by other individuals are not permitted.
5.4. It is not possible to withdraw funds marked as "Bonus money", as well as funds relating to an interrupted or aborted game until the outcome has been determined and the relevant funds have been credited to the Player Account.
5.5. The minimum withdrawal is €10. Any withdrawal of an amount lower than €10 will be rejected.
5.6. Withdrawal requests may vary depending on the type of payment method selected by You. Please select the withdrawal option for further details.
5.7. Although We cannot be held liable for the length of time to process payments, We do aim to process withdrawal requests within 1-3 business days subject to any checks or verification of requested documents.
5.8. We reserve the right to decline a withdrawal request if verification has not been completed in full. This verification includes verification of Your identity, age and location, and phone number. Verification may include requesting a copy of Your identification document, utility bill, etc. In addition, We further reserve the right, at Our sole discretion, to demand a notarized ID or any equivalent certified ID according to the applicable law of Your jurisdiction.
5.9. We may charge assigned fees for processing withdrawals and this shall be clearly disclosed when you perform a withdrawal request.
5.10. You may withdraw the maximum amount of €100,000 per transaction, except for progressive jackpot wins where no limitation will apply. VIP players may be entitled for higher withdrawal levels.
5.11. If You win €100,000 or more, We reserve the right to divide the payout into ten instalments, paid as 10 per cent every month for 10 months until the full amount is paid out. You will not get any interest on outstanding amounts and You shall not treat Us as a financial institution.
5.12. All deposits which are not connected to a bonus promotion must be wagered at least one (1) time before a withdrawal can be made.
5.13. Where fraud or criminal activity is suspected, the Company reserves the right to suspend, withhold or forfeit all funds available in the Player Account and close the Player Account without any prior notice in accordance with Our legal and regulatory obligations.
6. Restricted Player Groups
6.1. Players located in the following countries are not allowed to open a Player Account and/or place any real money bets on Our Website:
Afghanistan, Belarus, Cameroon, Canadian Provinces of New Brunswick and Ontario, Central African Republic, China, Cuba, Democratic Republic of Congo, Equatorial Guinea, Eritrea, Haiti, Iran, Iraq, Israel, Kenya, LAO PDR, Lebanon, Libya, Mozambique, Myanmar, Nepal, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, UK, USA, Venezuela, Yemen. This list may be amended from time to time in accordance with Our licensing, legal and regulatory obligations.
6.2. Furthermore, registration is permitted only from countries listed on the registration form of the Website. It is the Player’s responsibility to ensure that their registration and use of the Services do not violate any laws or regulations applicable in their jurisdiction.
7. Anti-Money Laundering and Funding of Terrorism - Due Diligence
7.1. We are subject to anti-money laundering and counter - terrorist financing laws and We must in this regard perform due diligence on Our Players.
7.2. The information provided to Us for the purposes of Our due diligence obligations shall be handled in accordance with Our Privacy Policy.
7.3. You hereby acknowledge that We may use the information obtained from You for Our due diligence obligations to conduct public searches and perform checks in order to verify the information provided to Us.
7.4. Whilst We are carrying out Our due diligence measures, Players may be allowed to continue using their Player Account. However, Players will not be allowed to affect any withdrawals from such Player Account until Our verification procedures are completed.
7.5. Where We are unable to conclude Our due diligence obligations because We have not received the required information from the Player or We are otherwise unable to verify his/her identity, no activity may be undertaken within the Player Account and the Player Account may be blocked and/or terminated until We are able to fulfil our due diligence obligations. In such event, We shall return any real money balance on the Player Account at the time of blocking and/or termination except where it is necessary for Us to delay, suspend or withhold payment of all or some of the Player’s funds to comply with Our legal obligations.
7.6. We reserve the right to ask for any additional information and documentation to fulfil Our due diligence obligations, and any communication for the provision of information/documentation is not to be deemed as being the final communication in this regard.
7.7. If We become aware or suspect that the information provided by the Player is materially false, We shall cancel the registration of the Player Account and take any other steps that may be required by Us under law. We reserve the right to withhold any winnings where required by applicable law or pending completion of the relevant investigation.
8. Fraud prevention
8.1. We have a strict anti-fraud policy. If the Player is suspected of fraudulent actions including, but not limited to:
8.1.1. participating in any type of collusion with other players;
8.1.2. development of strategies aimed at the gaining of unfair winnings;
8.1.3. fraudulent actions against mobilbahis.com entities or providers;
8.1.4. creating two or more accounts;
8.1.5. other types of cheating; and/or
8.1.6. become bankrupt in the country of his/her residence,
8.2. The Company reserves the right to terminate the Player Account and suspend all payouts to the Player where fraud is suspected or a breach of these T&Cs occurs. This decision is at the Company’s sole discretion and the Player may not be notified or informed about the reasons for such actions, due to legal or regulatory obligations by which the Company is bound. We also reserve the right to inform the regulatory bodies of such fraudulent actions performed by the Player.
8.3. The Company has zero tolerance to advantage play. Players who try to gain an advantage from the Website’s promotions agree that the Company reserves the right to void any bonuses and any winnings from such bonuses from the Player Account.
8.4. The Company reserves the right to close your Account and to refund to You the "Account balance", subject to the deduction of relevant withdrawal charges, at mobilbahis.com’s absolute discretion and without any obligation to state a reason or give prior notice.
8.5. The Company reserves the right to retain payments, if suspicion or evidence exists of manipulation of the Website’s system. Action will be brought against any Player or any other person(s), who has/have manipulated the Website’s systems or has attempted to do so. The Company reserves the right to, at any time and at its sole discretion, terminate and/or change any games or events being offered on the Website.
8.6. Should the Player become aware of possible errors or incompleteness in the Website or any of its content, he/she agrees to refrain from taking advantage of them. Moreover, the Player undertakes to report any error or incompleteness experienced immediately to the Company by sending an email to support@mobilbahis.com. Should the user fail to fulfil the obligations stated in this clause, mobilbahis.com has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.
8.7. Where the user has created a "Duplicate Account”, any returns, deposits, winnings or bonuses which You have gained or accrued during such time as the Duplicate Account was active will be forfeited by You and may be reclaimed by Us.
8.9. Further prohibited activities including but not limited to the below will result in the forfeiture of any winnings and /or balances in the Player Account;
8.9.1. Use of stolen payment methods or payment methods belonging to another Individual;
8.9.2. creating more than one Player Account;
8.9.3. any action made in order to get an advantage from the Website’s promotions;
8.9.4. Providing incorrect data to the Company; and/or
8.9.5. Any other actions that may materially damage the Company and/or the Website.
9. Responsible Gaming
9.1. We endorse responsible gaming and gambling. We want You to enjoy Your experience on Our site, while remaining aware of the social and financial harms associated with problem gambling.
9.2. We offer the opportunity to apply a deposit limit to Your Player Account at any time. Once You request a limit to be imposed on Your Player Account, We will aim to implement that limit as soon as reasonably practicable, given the circumstances and timing of Your request. If the requested limit is reached, You will be unable to continue to play beyond the relevant limit.
9.3. You may change or revoke a limit on Your Player Account by contacting customer support. Should You wish to increase any limit on Your Player Account, this may only be implemented after a 24 (twenty-four) hour period.
9.4. For those customers who wish to restrict their gambling, We provide the option of self-exclusion, which enables You to close Your Player Account for a chosen period of time.
9.5. To use Our self-exclusion option please send an email to support@mobilbahis.com with full details of the Player Account You wish to exclude and the period that You wish the self-exclusion to apply.
9.6. We will endeavour to implement Your request within a reasonable time period and to ensure compliance with Your self-exclusion. However, You accept that We shall not be liable, nor bear any responsibility to You, where We have taken reasonable steps to implement Your self- exclusion request if You continue gambling or using the Website before Your request has been implemented or you seek to use the Website by circumventing your self – exclusion.
9.7. You acknowledge that any request for self-exclusion will be applied across all accounts. If wishing to request an exclusion from this Website only, please ensure that this is made clear in your request.
9.8. If You require any further information or assistance regarding Our different responsible gaming functionalities, please contact support@mobilbahis.com customer support.
9.9. Any Player Account closure is valid for the period requested. At the end of the specified period, the Company will assess any request to lift the self-exclusion in accordance with its Responsible Gaming Policy and applicable legal and regulatory requirements.
9.10. For further information on Responsible Gaming, please refer to Our RG page here.
10. Dormant Accounts
10.1. A Player Account will be considered dormant where there has been no activity on the Player Account in the previous 12 month period and that Player Account retains a balance.
10.2. When a Player Account becomes dormant, We may impose an administration fee on the Player Account equivalent to €5 (five Euro) for each month the account remains dormant.
10.3. Prior to imposing the monthly administration fee, We will contact Players to advise that the Player Account is to become dormant. This contact will be made giving at least 30 (thirty) days notice via the contact details provided.
10.4. Following a Player Account being deemed dormant, any subsequent activity on the Player Account will result in the Player Account becoming “active” once again and any administration fees will cease unless the Player Account becomes dormant once again.
11. Data Protection
11.1. We undertake to adopt appropriate technical and organisational measures to ensure the security of Our systems and the integrity of data transmitted on Our Website. You agree to take reasonable measures to ensure the security of Your systems and the integrity of data transmitted to Us.
11.2. The Player hereby acknowledges that in order for the Company to render the Services to him, and in order to fulfil the conditions of these T&Cs, his/her personal data shall be processed by the Company or by any other person, company or firm associated in any manner or otherwise engaged by the Company to provide services to it.
11.3. We shall process Players’ personal data in line with Our Privacy Policy on this website. We shall comply and shall enter into contractual arrangements with associated persons, companies or firms and any other person, company or firm engaged by Us to provide services to Us and which is processing personal data on Our behalf, to ensure compliance with all relevant legislation and regulations in relation to the handling and processing of such personal data.
11.4. For more information, please refer to Our Privacy Policy.
12. Data Retention
12.1. Players can decide to have their Player Account closed at any time. Following closure of Your Player Account, We will retain Your personal data on record for as long as required by law. Such data shall only be disclosed where required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
12.2. You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions, We are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last Player transaction or Player Account closure. Therefore, requests for data erasure can only be facilitated following the lapse of this period, or any other data retention period applicable at law.
13. Complaints
13.1. The Player may contact Our customer support on support@mobilbahis.com to raise any complaints regarding Our Services.
13.2. When raising a complaint with Our support team, please describe Your complaint in as much detail as possible to allow Us to deal with Your complaint more promptly.
13.3. Complaints are initially handled by Our support team who will acknowledge the complaint within a reasonable timeframe.
13.4. Where appropriate, complaints will be escalated within Our organisation. Players shall be kept informed about the status of their complaint.
13.5. Whilst we endeavour to resolve complaints in a timely manner, complaint handling times can be affected by a number of factors, particularly in more complex cases when further investigation will be required for a decision to be made.
13.6. Where a Player is dissatisfied with the outcome of a complaint, or a complaint is unresolved to the satisfaction of the Player following a period of two months, the Player may refer the complaint to an Alternative Dispute Resolution (“ADR”) entity. For Our Website the ADR entity will be CADRE.
13.7. Players wishing to refer an unresolved complaint to the ADR entity can do so via the CADRE website here - https://cadre.online/.
14. SMS and Email
14.1. SMS and email messages are only available to the Players on Our Website. These are sent automatically by certain systems or in conjunction with campaigns.
14.2. In the event that information or text in messages sent by email, SMS or other forms is inconsistent , the information that may be found on the Website or in the T&Cs, or in the rules stated on Our Website for the campaign in question, prevails.
14.3. The Company shall not be liable if a customer does not receive SMS message(s) or emails, due to causes falling outside of its control.
14.4. Some messages are only sent to a certain group of customers or are only available for those customers who have fulfilled the requirements set by the Company for the specific offer/promotion. In this case, the offer only applies to the group determined by the Company.
14.5. Some offers are only available for those customers who have fulfilled the requirements set by mobilbahis.com for the specific offer/promotion.
15. Limitation of Liability
15.1. You acknowledge that the Services offered on this Website are for entertainment purposes only. You are not required to use Our Services and Your participation is at Your sole choice and discretion. You consequently enter the Website and participate in the Games at Your own risk. The Websites and the Games are provided without any warranty whatsoever whether this is express or implied. You claim that Your interest in Our Services and in Our Website is personal, and not professional and that You have registered a Player Account with Us only for personal entertainment. Any other use of the Services We provide and any other use of Our Website is strictly prohibited.
15.2. Without prejudice to the generality of the preceding provision, We, Our directors, employees, partners and service providers:
i. Do not guarantee that the Software, Games and the Websites are fit for their purpose;
ii. Do not guarantee that the Software, Games and the Websites are free from errors;
iii. Do not guarantee that the Software, Games and the Websites will be accessible without interruptions; and
iv. Shall not be liable, except where liability cannot be excluded under applicable law, for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Websites or Your participation in the Games.
15.3. You hereby agree to fully indemnify and hold harmless Us, Our directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities which are not attributable to Our actions or omissions, that may arise in relation to Your use of the Website or participation in the Games.
16. Intellectual Property
16.1. The content on Our Website is subject to copyright and other proprietary rights held by the Company or used under license from third party rights owners. All downloadable or printed materials contained on the Website may only be downloaded to a single personal computer and can be printed solely for personal and non- commercial use.
16.2. Use of the Website under no circumstances grants the Player any rights to the intellectual property (e.g. copyright, know-how or trademarks) owned by the Company or any other third party.
16.3. Any use or reproduction of the trade name, trademarks, logos or other creative materials presented on any page of Our Website is prohibited.
16.4. You will be solely responsible for any damage, costs or expenses arising out of or in connection with any prohibited activities outlined in this clause, which are attributable to Your Player Account or Your use of Our Website.
17. Breach of Agreement
17.1. If You breach any provision of these T&Cs, or should We have reasonable grounds to suspect that You have breached them, We reserve the right to not open, to suspend, or to close Your Player Account, or withhold the payment of Your winnings pending investigation, where appropriate and apply such funds on Player Account for any damages due by You.
17.2. You acknowledge that CASTLE POINT shall solely determine, acting reasonably and in accordance with these T&Cs and applicable legal and regulatory requirements, whether You have violated CASTLE POINT’s rules, policies and/or T&Cs, which may result in Your suspension or permanent exclusion from participation on Our Website(s).
17.3. We will not be liable to You for any breach of these T&Cs which arises because of any circumstances that We cannot be reasonably expected to control.
18. Governing Law
18.1. These T&Cs shall be governed by the Laws of Tobique.
18.2. The parties agree that any dispute, controversy or claim arising out of or in connection with these T&Cs, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of Tobique.
- General
- Your Account
- Account verification
- Deposits
- Withdrawals
- Restricted Player Groups
- Anti-Money Laundering and Funding of Terrorism - Due Diligence
- Fraud prevention
- Responsible Gaming
- Dormant Accounts
- Data Protection
- Data Retention
- Complaints
- SMS and Email
- Limitation of Liability
- Intellectual Property
- Breach of Agreement
- Governing Law
Please play responsibly.
Mobilbahis.com is operated by Castle Point Limitada, a company located in San José, Costa Rica. The company operates under Gaming License number 0000166 issued by the Tobique Gaming Commission.
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